FAQ

How do I order?

Add the products you want to your cart and complete your order at checkout. You will then receive a confirmation by email.

Which countries do you deliver to?

We deliver to Romania and to the countries of the European Union, including Germany. At checkout you will see whether we deliver to your address.

How long does delivery take and what does it cost?

Delivery usually takes a few working days. The exact delivery time and shipping cost for your address are shown at checkout, before you pay.

How can I pay?

You can pay securely by card or with the other methods shown at checkout. All prices include VAT; shipping is added separately.

Can I track my parcel?

Yes. As soon as your parcel is on its way, you will receive a tracking number by email.

How are fresh truffles shipped?

Chilled, in insulated packaging with cool packs, each truffle wrapped individually in paper. Fresh truffles should be enjoyed within a few days.

How do I order fresh truffles?

We sell fresh truffles on request, because price and availability change daily. Message us on WhatsApp at +40 747 337 198 or use the "Request a quote" page (variety, quantity, date, address) and we will reply quickly.

How long do the products keep?

The expiry date is printed on each jar. Store unopened jars in a cool, dry, dark place.

How do I store an opened jar?

In the fridge, tightly closed. Always use a clean spoon and finish the contents within the time stated on the label.

Where can I find ingredients and allergens?

On every product page under "Ingredients & allergens" and on the label, where allergens are highlighted. Some products contain milk or gluten, for example. If you have any questions, we are happy to help.

Where do the products come from?

All our delicacies are made in Italy, most of them by the family producer Il Tartufo di Paolo in Spello, Umbria. Luck Pilze selects the products and brings them to you.

Can I return products?

For our delicacies in jars you have a 14-day right of withdrawal from the day you receive them. For food safety reasons we can only take back unopened products in their original packaging. Fresh truffles are perishable and cannot be returned. Full details are in our returns policy.

What if something arrives damaged?

Write to us within 48 hours of delivery at luckpilzeshop@gmail.com, with your order number and a photo. We will find a solution.

Can I get an invoice for my company?

Yes. Your invoice is sent by email. Enter your company name and VAT number at checkout, or write to us after ordering.

Which languages can I contact you in?

Our website is available in English, German, Romanian and Italian. Feel free to write to us in any of these languages.